Emily Waters is the new guest relations representative at OCH Regional Medical Center. In this position, Waters is responsible for visiting all inpatients daily and working in conjunction with all hospital departments, such as nursing staff, environmental services, food services, business office and transporters to ensure high-quality customer service and patient/guest satisfaction. In addition, she analyzes all data and information collected through patient/guest interactions and submits a quarterly report to administration with recommendations to improve patient care and guest relations. Waters also oversees the medical center’s employee recognition program, SHiNE, which stands for Selfless Hospitality In Everyway.
Waters comes to the medical center from Mississippi State Department of Health where she was the district IV coordinator and administrator of the WIC program. A 2005 graduate from Mississippi State University, Waters holds a bachelor’s of science in food science and nutrition and is a registered dietitian. “From my previous job, I was able to see the benefit of customer service and customer satisfaction. My new position as the guest relations representative allows me the opportunity to make connections with the patients and their families and help them feel as comfortable as possible during their hospital stay,” said Waters, adding that her favorite part of her new position is meeting new people each day.
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